Pathetic Delivery and no correspondence

I ordered a product with Zando, order number ********** 19, and this product needed to reach me by the 1st of December 2017, still have not received this order and on trying to phone them (about 20 times) you are on hold most of the time and them when they do eventually pick up, the phone cuts out and then you have to start over. Tried them on Facebook with no result as well. As I am typing this, I am still on hold to speak to the consultants. There has been no correspondence with email whatsoever. I am very disappointed as this has not been resolved and yet they take my money, but cannot deliver on time or at all with lack of customer services. I need my order to be delivered today.