Pathetic customer services

I purchased 2 pairs of shoes, only 1 was delivered but their system reflected both were delivered. I queried it telephonically and was told that it would be investigated and I would receive feedback. After no feedback was provided I sent an email to Customer Complaints. After no response, 3 days later I called again and spoke to Kelly. She was extremely rude, had no customer s****s whatsoever and proceeded not to respond in the telephonic discussion.

I was eventually contacted by Jamie who dealt with me professionally, and has resolved the issue. However, this experience has left me with a really bad impression of Zando and I am considering not shopping with them ever again.