pathetic customer service

<p>on the 24/11/2016 i contacted zando customer care number to request a return as it was specified on the invoice, the staff member who assisted me logged the return with the wrong address. since that day i have been struggling to get the parcel collected and get my money back. i wasted my own money back. i have spoken to several people even their team leader but all they say they will call me back to give me feedback regarding collection details. at the moment on their system my return request status is showing failed. all i want is my money back because it seems they dont want their parcel. this is so pathetic</p>