1 reviews | Active since Nov 2016
Pathetic customer service
<p>I placed a return on 31 October, I have been contacted 5 times by the courier and I rep**** to say they can fetch it , however they never do arrive! At this stage I find it frustrating and zando not keeping to what they say on their site. I would like my money to be back on my card now while you still carry on arranging to collect! I'm having to chase after this return by keep calling Zando, it's more than 11 days later and I have sent a complaint email , your site says they respond in 3 hours yet nothing has been done after days of sending my complaint, this shows Zando does not value their customers. What's more frustrating after communicating with someone from Zando on Friday through facebook and promised by the courier company that delivery was going to take place on Friday yet nothing has happened. at this stage I want my account to be debited immediately, I am tired of lies and I don't have the time to run after your courier company, you don't seem to keep to your word about anything stated on the website.</p>
I was contacted by Samantha from Courier It, asking if the parcel was picked up on Friday! How can she not know what's going on in her company! She's phoning to follow up, if there was any urgency to this she should have phoned on Saturday, even she is clueless , it will be the 6th time she's trying for someone to fetch the parcel but no one arrives! I'm tired of dealing with them. Zando should be contacting me as you have an arrangement with the courier company for your deliveries and I'd like to hear what you have to say!
I was contacted by Samantha from Courier It, asking if the parcel was picked up on Friday! How can she not know what's going on in her company! She's phoning to follow up, if there was any urgency to this she should have phoned on Saturday, even she is clueless , it will be the 6th time she's trying for someone to fetch the parcel but no one arrives! I'm tired of dealing with them. Zando should be contacting me as you have an arrangement with the courier company for your deliveries and I'd like to hear what you have to say!