PATHETIC AFTERSALES

I placed an order in April, my parcel was delivered on time. However I was unable to log a return for a few days as the courier company had taken this long to confirm delivery. It have been 2 months and my parcel still have not been collected. I have written to Zando about 10 times and keep getting told the same thing that the courier company is very busy. We cannot call them as they are not available online, worst online shopping experience.