Parcel never been collected and wrong size

I received wrong size of the shoes. It's been a month waiting for someone who would come and collect the parcel. I have been communicating with Tyan and she stopped replying to. My emails. When I am asking when will this be collected. Zando staff needs training how to speak and treat customers. I have never receive such **** service in my life. I just pray it's the last. I order size 7 they gave me size 8.