Outrageously horrible service

I placed an order from the 20/05/2015 I used an incorrect reference number and called immediately and the call centre failed to advise that I can just resend an email from their pop department to their service department due to this the payment only got allocated on the 22/05/2015, till date I have not received any delivery and yet I paid R25.00 for an express delivery and yet I'm being handled worse then a normal delivery I've been advised I would receive my order on 2015/05/28 that didn't happen then another promise to receive my order on the 29/05/2015 latest 15h00 and this was confirmed with their courier department as well and till now I have not received anything from Zando this has been disappointing to say the least but I guess online shopping isn't the way to go lately.