Order placed on 2nd December 2019 not received from Zando to date

I am so disappointed with the service I received from Zando. I placed an order on the 2nd of December 2019 and they delivered an incorrect parcel on the 13th of December 2019. I sent them an email on the 14th of December advising of the incorrect parcel, I have not received any correspondence neither my correct parcel to date (please refer to the pictures posted). I have called on numerous occasions and no assistance is being received. I have emailed them and sent follows however I have not received a response. Can anyone please assist with their contact other than ***? Is one supposed to wait for that long before they receive their parcel or refund. Its the 13th of Feb 2020 today and I have not received the items I ordered and paid for on the 2nd of Dec 2019. What is weird is that I placed an order with Superbalist on the 12th of Feb 2020 and received my parcel on the 13th of Feb 2020 (talk about exceptional service right there). Can anyone who has had this issue please advise on how they resolved it. Thanks