Order Not Received

I made an online order on Zando on the 23 November 2018. Today is the 4th December I have not received my order. Further to this I have not received any updates or progress on the order. I made an email enquiry (#940987) on the 28th November ,I have not received a response. I tried making a telephonic enquiry it takes close to 15 minutes waiting on the phone. I not happy with my 1st time experience with Zando. I will never use them again.