Order no ***

I am utterly disgusted, disappointed and frustrated at Zando. I ordered a dress on the 15th September and made payment. I got a confirmation sms and email on the 16th advising that payment had been received. On the 18th September I got a email notification advising that delivery is expected between Wednesday and Friday. It is now Friday, 17:10 and still no dress. I contacted the call center yesterday and today. I obtained a tracking number from a gentleman named Lindsey who advised me that delivery is expected today. He provided me with a tracking number and i called the courier company who advised that they do not deliver for Zando. So now, I’m sitting with no dress and a wedding to attend. Please note that i do not want the dress anymore and i want a full refund TODAY!... you people failed to deliver on your promise so I feel like the least you could do is provide me with a full refund. If the item was not available or your courier company was experiencing some issues, the least you could do was inform as now I have been sitting a whole day waiting for a dress that never came.