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Dear Zando and Sunglass Hut Team,I hope this message finds you well. I recently ordered Oakley sunglasses for my husband as a gift, which were delivered today. Unfortunately, upon opening the item, we discovered that the lens was either scratched or cracked and the frame is quite skew.I would like to exchange the sunglasses for a new pair, but it appears that the only option available, is to initiate a return. I am unable to drop off the sunglasses at a Zando collection point as I am not mobile at the moment and the nearest location is Milnerton, which is quite far from Bellville where I reside. The website do not allow me to select a collection option. Since the delivery was made by Sunglass Hut, could you please assist in arranging for the collection of the damaged item or that I can arrange dropoff at Sunglass Hut, Tygervalley? I would appreciate either a refund or a replacement. Replacement of the item is my desired outcome unfortunately, there are no more similar items available on the website. I am an avid online shopper and this is the first time I have encountered difficulty in logging a return.Your prompt assistance in resolving this matter would be greatly appreciated.Thank you.Kind regards, Daniëlia