ORDER *** NOT DELIVERED AND NO REFUND****THEY KEPT BOTH!!! ******** PEOPLE

I’m very frustrated by the BAD SERVICE I have received from ZANDO.

I placed an order (No: ***) on the 22nd of January 2020 and it was NEVER delivered. I called mid-February and was told the driver couldn’t find me YET I was home the whole week because I was booked off sick. The agent confirmed my details and promised my order will be delivered and STILL it wasn’t. On the 24th of February 2020 I got an email to say my order has been delivered and STILL it wasn’t I called and spoke to GCOBANI who advised that the order was back at the warehouse and finance department will process a refund…

AGAIN on the 02nd of MARCH 2020 I called and spoke to MISHKAH FREDERICKS who said she has requested the warehouse to update the status of my order so that my refund can be processed TO DATE THAT HAS NOT BEEN DONE!!! WHY CAN'T YOU PICK UP THE PHONE AND CALL OR GET A MANAGER TO DO IT BECAUSE CLEARLY ALL OF YOU ARE ***********!!!

I will escalate the matter to my attorney as I’m being sent from pillar to post, you guys are supposed to IMMEDIATELY EXPEDITE THE ISSUE OF MY REFUND DUE TO THE INCONVENIENCE CAUSED because it’s now almost 3 months. Why can’t the status of my order be updated immediately? Regardless of the departments….. Why must I still wait for another 3 months for the order status to be corrected?????Your have the items PLUS my money!!!! And you tell me once that's done I must AGAIN wait for another 7-10 working days for my refund whereas I’m the one inconvenienced? This is UTTER *******!!!!!!!!!

YOUR SERVICE IS EXTREMELY BAD AND I’M NEVER PURCHASING FROM ZANDO AGAIN!!!

CAN I HAVE MY MONEY ASAP……………….