Online horror

I've had endless problems with the app; then a message that my payment could not be processed; then the first time code would not work; then I was not entitled to free delivery for a R907 order. No number of messages to Zando elicited any help. I felt like I was entering a world of ****s. And then I have a look on Hello Peter and see that they have pattern of behaviour not to respond to customer complaints. It's ironic that an online company that thrives on social media and technology for its existence, does not have capacity to listen to customers. Zando, you've lost me forever.