NOT WILLING TO REFUND ME MY MONEY.

I have bought a 2 per of shoes for my child online with ZANDO on the 01.10.2015 at 09:38 till on the 13th 10.2015 I contact them to find out why haven't I received the order as yet, only to find out that the order won't be delivered anymore due to that they didn't have an AUTHORISATION NO FROM FNB. 1st no one contact me to advise me of such on the day I went to my bank to ask for the authorization no which I have email to them I email it to zando however the lady who helped me Jell told me it is bee hand over to the finance department.<br> <br> To my ****** surprise the no was not clear enough for them that this is an authorization no I spoke to another lady Fazlin who gave me fnb no to contact as for the authorization no which I did and the no is the same no I have forward to them from fnb with fnb stamp.<br> My order no ***<br> My contact no ***- ***<br>