Non response of Order

I Placed an order on 13th December and have received confirmation of my order and my payment. Up till now I have not received any emails about my order. I have send many emails made many calls but no response is what I got till now. I canceled my order on 21 December via email but still no response My order was placed on 13th September order number ********** 17. I need answers please. And my money refunded immediately.