No service delivery but quick to take your money

On 22 July 2020 (11:33) I placed an order with my delivery (Philippi) included. The order was accepted (including the delivery address) and my money deducted off my account. Estimated delivery time 31/7/20 - 5/8/20. On 6 August I phoned Zando only to receive an automated message to contact them through Facebook due to COVID-19. At 13:07 the same day I requested (via Facebook) an estimated delivery time. I received the following reply the next day:"I apologise for this delay, which is rare on our Zando Express deliveries. I've sent a query to our courier partner, DSV, to follow up on your delivery and I'll provide feedback as soon as I receive an update from them." No further correspondence from them and on 12 August I send another message that I have not yet received my order. On Thursday 13 August I received a cell call from Smiley telling me that he will not deliver in Philippi and I must meet him at an alternate location. When I requested a contact number to resolve the matter he hung up never to be heard/seen of again. More than 3 weeks after placing my order (and paying for it) I have not received my goods or been in contact with anybody being able to explain to me what is happening. It seems that they are quick to take your money but slow to deliver.