No Service at all

I made a purchase on Zando in the 30th of March and paid for my product on the 31st of March 2018. My order status has been saying Processing since the 32st of March. Today is the 3rd of April yet my order status is still stating "processing ". I've sent Zando an email and they didn't bother to respond. Tried calling them several times and couldn't get through them. Waited for a consultant for over 30mins with no luck. Mind you this was my first order ever on Zando. I'm gonna stick to Superbalist and Spree. They're good at what they do unlike Zando with it's million bad re y'all over the net.