No response to email 4 days later, wasted around 45mins in total on hold.

Ordered two items and chose the wrong size on one of them. Immediately emailed and tried to call. Have tried to call twice a day at different time since Monday and have sent further emails and also one to the customer complaints address. Nothing!

Can someone just respond to a very basic query?

Had the same problem with Superbalist before and they responded within minutes and changed the order.

Also, their automated reply emails mentions a live web chat on the Zando website?

Where????? If someone from Zando happens to look at this its ORDER # ********** 18.