No Response from Zando - Are there even staff working there?

I placed an order with Zando last week Friday 29/06. I paid for the item of which is R495. I then receieved an automated confirmation email saying "My order is being processed." That was the LAST correspondence from Zando & it wasn't even a human response.

I have since then recieved no update on the status of my order. I logged onto my Zando account to track my order, it still shows "Order is being processed - 29/06".

I have been trying to phone Zando on the number provided ********** , but it just tells me that I am being transferred to a "Friendly consultant" - I have NEVER spoken to one because no one answers. I have then emailed countless times, and again NO response. I have also went as far as trying to contact them on their social media platforms, and again nothing.

This is highly unprofessional and unacceptable to say the least! It has been almost a week and have not yet been contacted. Zando has seriously dropped in service, but this is by far the worst! I don't think i will be purchasing from them after this.