No Response, Delivery or Communication from ZANDO

Since I placed my order on the 25th November 2018, I have not had any further feedback from Zando, except an email to confirm Payment was Received for the order! See below!!

On Sun 25 Nov 2018, 5:01 PM Zando ********** wrote: ORDER ********** 57 PAYMENT FOR YOUR ORDER HAS BEEN RECEIVED Hi Donna, we have received payment for your order and have begun processing it at our warehouse

When tried to track the order, on the 1st December 2018, it said it was still processing payment. However, I can confirm that the amount of R2118, has gone off my ABSA Credit Card on the 27th November 2018.

I sent an email immediately, the 1st December, requesting feedback or confirmation, some form of communication as to what was happening with my order. I received an automated reply the same day, that my email was received and assigned (***).

Their delivery policy says 3 - 5 workings days!?!? However, since then I have not any form of communication, via phone call, email or event SMS.

I have emailed Zando again and tried to phone the customer service line ( ********** 636) twice, only to be left on hold for over 5 minutes, within this week. However, still no feedback!!

I am so bitterly disappointed, and frustrated, as a colleague of mine, buys from Zando regularly and she has never experienced such a problem?

I have request a full refund and cancellation of my order, but am yet to receive any feedback or refund todate.

Help Please, I just want my money back and to move on from Zando :-( Regards Donna