No response

I have decided to post my complaint here as after 24 hours and three emails sent to your customer service no-one has bothered to get back to me. Yesterday around 15:00 i placed my Zando order which ammounted to R396.00 and paid using my Mastercard online. I dont know if your app crashed at the time I was paying but it threw me out of the payment window, and a few seconds later i received TWO emails with different order numbers, both saying "Order cancelled - no payment received". This is at the same time i received sms confirmation from my bank that R396.00 left my bank account with ZANDO WCP ZA as reference. Zando needs to get back to me on this URGENTLY. Check your account for my payment and let me know if the order still stands and will be delivered to me; OR contact me to make refund. The least you people can do is attend to your emails and at least let your loyal customers know if you acknowledge our queries or if you are investigating etc.