No Order received and NO CUSTOMER SERVICE

I made an order at the end of November, one week after Black Friday Received confirmation of order and payment on the 2nd of December, note to say delivery expected to take UP TO 5 days due to Black Friday (already a week past from Black Friday) 2 weeks later, now THREE weeks from Black Friday, I have no progress on tracking (last update, payment received 2 December), 5 emails have been ignored (4 to "service" and 1 to "complaints") and today alone i have been left on hold for 38 minutes and STILL HAVE NOT spoken to a human being who can tell me where my order is???