No Dilivery

I've made an order on the 24th of July and the delivery was our for shipment on the 25th of July already. And nothing yet... No one is answering on my emails that I've sent the last week, and apparently they are not using phones and using Covid-19 as an excuse. Since when can't you take calls in this time?? No one is looking at the FB posts. So I really do not know where to go with this?? This is also not the first time I haven't received my parcel, it was delivered to KZN before (and I'm in Gauteng). Go figure that one??? Really don't know what Zando is doing, but it's not working..... :(