No delivery still after 2 weeks

Zando, My order: *** was supposed to be delivered yesterday after waiting 2 weeks. I have emailed 3 times, no reply. I have called 2 times, each time waiting 15 minutes for someone to answer but never does. Now tell me what am I supposed to do? We are leaving for holiday soon and my daughters Christmas gift never came. 2 weeks to deliver is already ridiculous, but no delivery at all is the worst experience. You will understand when I say after many years of being a loyal customer I will not be buying form Zando again. I truly am very angry.