No delivery + pathetic customer service

<p>On Monday13 February I placed an order with Zando and was so impressed to receive the e-mail by the end of the business day that my order has been dispatched.</p> <p> </p> <p>On their website they say delivery takes place within 2-5 working days. (thus, by the latest Monday 20 February)</p> <p> </p> <p>Contacted them on Tuesday to enquire about the no delivery and to get an estimate on the day of delivery. Received an e-mail back that they SENT AN E-MAIL to the relevant department and that someone would contact me to make arrangements.</p> <p> </p> <p>NOTHING</p> <p> </p> <p>Contacted them again today and got the same generic e-mail reply saying that they escalated my query and that someone would contact me with the arrangements.</p> <p> </p> <p>It is now 19:30 pm, Thursday 23 February... NOTHING!!!!!</p> <p> </p> <p>I would MOST DEFINITELY NOT recommend this website for ANY online shopping. This is ridiculous!</p>