No delivery, No Phone call explaining, No after sale service

I placed an order for shoes and paid the R60 next day delivery. My parcel was never delivered! When i phoned to follow u,p, I was told that the courier company could not get to my address. When I asked why I was never contacted, the snotty customer care agent told me it's not their responsibility???? I have never ever been so disgusted with anyone's service like I am with Zando. The next fight was over my refund. They cannot tell me when it will happen and each time I call (total call - 5 times) I am put on hold. Not once did Zando attempt to call me back with answers. Not once. I will make a point to tell everyone I know how bad Zando's service is and that he risk of paying them before delivery is most certainly a reality. Stay away! Many other online stores that actually care about their customers.