No Delivery. No Feedback. No Response from Zando.

Purchased an item on 02/12/2018 and still did not receive it. Status remains "In Process" since then. Tried calling the service number and call is on automated hold for more than 10 minutes. Emailed them twice and still no response other than an automated reply. Looks like this company is run by computers and systems with automated responses and no staff complement to handle queries and issues. The customer support is really shocking. Would rather shop at Takealot as they keep you informed if there is a delay. If no one gets back to me soon I am going to reverse payment at my bank.