NO DELIVERY + NO ANSWER

I have received an email stating that my order will take longer than usual but that I will receive it by 11 December 2018. PLEASE NOTE MY ORDER WAS PLACED ON 29 NOVEMBER (So much for 3-5 working days????)

I have been phoning for the past 3 days non stop, spending hour on the telephone and no one at Zando "Customer Loyalty" picks up the phone????

I am leaving in a days time on holiday and my address will be unoccupied. And I do not receive back any email nor does someone answer my calls.

This is my first time buying with Zando and I am terribly disappointed!