No delivery made

<p>I ordered shoes from Zando, delivery was supposed to be made on the 06th December for the latest. When i called Zando on this day to confirm delivery time it was told to me that it will be delivered by 17:00. Nothing came on this day. I then contacted them the following day again and they informed me it will be delivered the next day the 7th. Still nothing came on this day either. I kept calling and asking for feedback, all the operators promised they would call me back, nothing came of that either. I called on Friday the 09th again, they then said they will need to contact the courier company to find out what the delay was. I then stayed on the line while the lady contacted the courier company. She then returned to say that my goods was part of a parcel that was ****** from the delivery vehicle. It took them more than 3 days to tell me what was wrong with my delivery after continous nagging from my side. When asked what they could do, i was told that they could only refund my money because the supplier no longer has the sizes i ordered. On their part, this is very poor customer service. I enjoyed shopping on Zando before, but after this i am very reluctant to do so. </p>