No delivery for order made on Monday 18 December 2017

My friend (Neo) and I made an order for two pairs of shoes on Monday 18 Dec 2017, expecting that they would be delivered latest Thursday 21 December 2017. We got an email yesterday morning 8:26 am advising that the order has been dispatched to the courier company and will be delivered soon. We still waiting for the order. Called Zando Customer care line ********** 636 to advise that we still waiting for our order Urrah advised that there was an attempt for delivery yesterday at 1:30pm but we did not receive any calls/missed calls nor did our company reception call us to advise that we have a delivery (which they usually do), I asked her to request an urgent delivery and we will cover the cost for that request she said she cant do that and all she can do is put in another request for delivery but cannot promise if delivery will be done today and for us to rather expect our order next Wednesday... that is crazy. Zando we bought those shoes with the intention to wear them tomorrow if those shoes do not arrive today by 3pm, cancel that order because the use for them would have already past. I want my flippen shoes.