No delivery + customer service to cry about!!

<p>On Monday13 February 2017 I placed an order with Zando and was so impressed to receive the e-mail by the end of the business day that my order has been dispatched.</p> <p> </p> <p>On their website they say delivery takes place within 2-5 working days. (thus, by the latest Monday 20 February)</p> <p> </p> <p>Contacted them on Tuesday 21 February, to enquire about the no delivery and to get an estimate on the day of delivery. Received an e-mail back that they SENT AN E-MAIL to the relevant department and that someone would contact me to make arrangements.</p> <p> </p> <p>NOTHING</p> <p> </p> <p>Contacted them again on 23 February, and got the same generic e-mail reply saying that they escalated my query and that someone would contact me with the arrangements.</p> <p> </p> <p>Got a phone call from Zando (after my first hellopeter complaint on 23 Feb) saying that they will arrange for delivery as soon as possible.</p> <p> </p> <p>I have since phoned, e-mailed and listened how their call centre tune depletes my airtime... Absolutely NO joy and absolutely NO effort whatsoever on their part to attend to my query.</p> <p> </p> <p>So, Zando's philosophy seems to be that they are doing the South African buyer one heck of a service by just EXISTING. They will deliver whatever they want, whenever they want (IF EVER) and the customer should just smile and be very thankful for the opportunity to have WASTED MONEY and time on this SUPER PATHETIC website.</p> <p> </p> <p>I cannot believe that they duped me into recommending their website to my friends before actually knowing what a **** this is!</p> <p> </p> <p> </p> <p> </p>