No Delivery and No Refund for Non-Delivery

What a terrible store, what terrible service I've received thus far. I order a lot if items online from other retailers - I've never received bad customer service until Zando. I've been waiting 1 month for my refund and all my emails are being ignored. Zero communication. Zero commitment. I asked for a refund after Zando failed to deliver my order within 2 weeks. After I cancelled Zando said they were processing my refund. It's been a month of "processing". I would never recommend this store to anyone.