NO customer service. NO delivery.

It seems to be a common contention amongst most of the recent Zando reviewers, that they have not yet received their Black Friday orders. I would like to add myself to the list of aggrieved shoppers.

Like most, I placed an order on the 23rd of last month. Paid using an instant payment option which cleared immediately. Delivery was estimated at between 3 - 5 business days.

Naturally, I have not yet received my order. The status of my order on the app has not been updated since the 24th. I have received two automatically generated e-mails indicating that ‘my order has not been forgotten’ and that I ‘would be notified once it has shipped’. I have lodged multiple e-mail requests to the various addresses available on the website, none of which have been responded to. I have placed several telephone calls to the customer services call centre, all of which have gone unanswered and forgotten on an infinite hold loophole.

Zando clearly hasn’t been employing its efforts for the processing of anyone’s orders lately, so how could it be the case that it doesn’t have the resources available to ensure that its (very angry) customer base sees the necessary level of service it expects and deserves?

My plea to Zando is this: give us communication, and give us our stuff, or give us our money. I’m afraid to say that I refuse to become a victim of online ********, especially by a supposedly reputable retailer, and that in the event which you fail to meet my demands, I will have no choice other than to initiate official legal action and prosecute the matter to the fullest extent possible under the law.