No customer centricity at Zando

I am completely appalled by the service I received from Zando. I had requested an express delivery seeing that I was due to travel in 3 days. The package was due to arrive on the next business day. Surprise. No communication from Zando on the day. Called numerous times and was informed that the package will be delivered on the day and it is with the courier service. Package did not arrive and had to travel without the contents of the package. I have asked for a full refund of the express delivery and no surprises there, have not received any feedback on this.

In a service delivery industry that should be informed by customer centricity, Zando fails on all aspects. I urge you not to order from the site and rather go with competitors such as Superbalist who are quick on deliveries and very responsive.

I have requested a return on the items but from what I have heard and read online, I am doubtful that I will get refunded. Such a disappointment and will share this with everyone I know.