NEVER order from Zando!

I have been struggling since 2 July to get Zando to collect a faulty item. Several e-mails have been sent back and forth with numerous promises to escalate the matter and arrange collection of the item immediately, to no avail. Apparently Zando is protecting its customers from COVID by closing down its call centre (huh?) and live chat is only very occasionally available with most e-mails going unanswered.

The service is absolutely **********! No refund can be processed for this jumper which started falling apart as soon as I put it on, until the item has been collected and reviewed, and for that collection I have now been waiting more than 2 months.