Never buying online from Zando again

I requested a return on the 10th of December and STILL nobody has come to collect the item???<br> <br> How long do you want me to wait?<br> <br> I even sent a email to service@zando on 14 December but still have not received any feedback.<br> <br> I don't care if you come and collect your broken shoes that I wore for 3 hours and then the heel broke - BUT I WANT MY MONEY BACK FOR YOUR LOW QUALITY ITEMS!