My Zando Experience - Timeline

I never listen to people's complaints about certain companies, and I always give the company the benefit of the doubt until I have a poor experience myself. I've been warned about Zando from many friends and family members before, however I still decided to purchase from them for the first time on Sunday, 29 October 2017 - as there was something I liked available at a good price from Zando.

My timeline below:

29 October - placed my order at about 6pm (Sunday evening). Please note, the website says delivery of 3-5 days for the greater part of Cape Town - I am located in Tokai which pretty much gets deliveries the next day from stores like superbalist, takealot etc.

30 October - Other members of my household receive their deliveries from Zando (and they ordered about 2 hours before I did)

1 November - I realize this is just 3 days later but I email anyway to check the status on my delivery. I also mention that other members of my household received their order the very next day and asked why my order wasn't delivered with theirs.

3 November - Two days later and I get a response from Zando saying that my order was still being processed by the supplier (understandable) and I should expect deliver sometime between Friday the 3rd - Tuesday the 7th November.

6 November - It's now Monday and I send them a friendly reminder that they promised I receive my order by latest Tuesday, 7 November.

7 November - Still no response from the email I sent the day before. I send another email stating that today is d-day and still no delivery.

8 November - Still no response.

9 November - Still no response. I email again stating that I've waited 11 days and no delivery. I demand a refund.

10 November - Still no response.

At the time of writing this, it's been 12 days since I placed my order. I haven't heard back from them since. My suspicion is that the supplier probably doesn't have stock. My frustration is fueled by the lack of communication and professionalism from Zando. It's horrifying that they are okay with treating customers this way.

I am still waiting on that delivery. Safe to say I will never use Zando again. It was so bad I had to register an account here on hellopeter just to share my frustration. Something I never thought I'd do...