MISSING PARCEL - DISGRACEFUL SERVICE

On 23 November I order some items from Zando. About a week later I was advised that the parcel was shipped, but it has been almost one month later and I still have not received my parcel. I contacted the couriers Dawn Wing who dot he deliveries for Zando they cannot find the package at their stores. During the past 2 weeks I have called Zando everyday to track my parcel everyday I get told that the specific person I was talking to e would call me back. guess what nobody has called me. This has been my worst experience with any only shopping platform as well as couriers everyone is so unhelpful. The latest is that the operational manager is investigating this matter and will call me its been 3 days and again I have not heard anything. in the mean time I am forced to call Zando everyday to follow up because nothing is happening from their side, probably because they have already received the funds a month ago. Every time I call the call center I have to wait about 30 minutes just for the call to answer and emails remain unanswered. The apologies that have been said over the phone does not do any justice. This matter needs serious attention. what a frustration and what a shame from such a big company.