Missing order, ZERO correspondence, money ******

I have sent numerous email trying to locate an order which was marked as delivered online, but was confirmed by the courier company to have been returned to Zando.

The T&Cs says that if they have tried delivery 3 times they would cancel the order and refund the customer. I have not received a refund either.

I am appalled by this. I used to speak so well of Zando, but I won't ever shop with them again.

Money ******, no correpondence!