Little bit more than disappointed

I purchased an item of clothing and upon taking it out the box, realised it would not fit and put it back without even trying it on.

I had purchased two items from two different online vendors and needed to return both.

I thought I had logged both returns and on Saturday morning saw my Zando box still here, went online to see if I had erroneously clicked on drop off instead of collect and unable to find my return logged - clearly I had not logged the return.

Immediately sent a message to Zando appealing to accept my return albeit on the start of day 15.

Received a message advising 'No' and I am unable to call or speak to anyone - am INCREDIBLY DISAPPOINTED and FRUSTRATED!!!