Late and no explanation

Ordered an item on my wifes account a short while ago for a baby shower for our baby/my wife and the item ended up being a day late so it couldnt be used.

I contacted Zando 3 times in the days leading up to this because the status was just not updating.and was not moving at all.

1 of the agents couldnt get through to the Delivery partner DSV and so then just said "shes sure itll arrive on time" i called the next day. same thing, it should get there and they couldnt get through to DSV.

so i managed to work my way to someone at DSV who could tell me where it is. They had the item at the depot on monday. then the day it was supposed to be delivered (wednesday) , they tell me that my location is only serviced on certain days of the week (tuesday and thursday) and they would only be coming the next day. I ask why it was not delivered on tuesday as they had recieved it on Monday, they couldnt tell me.

so it was late and pointless as it could not be used. Order#***