Lack of service from Zando. Non delivery

Good day .

This is now the third day Zando has told me delivery will take place. It is now 12pm with no call from any courier and this will be the third day that I do not have my order.

I am also not getting satisfactory responses from Zando regarding my order. There are no agents or consultants to speak to over the phone. There is no courier company contact details I can call regarding my parcel, there is no tracking number, no one has bothered to call me regarding my order

The only update I've ever gotten was that the parcel could not be delivered, and they are reattempting delivery. Yesterday was a no show and I'm afraid today again will be a no show.

Nobody at Zando is going above and beyond to ensure my order is recieved, no one is going above and beyond to give me a courier contact number, or tracking number for me to handle my own problems. Instead I am redirected by zando contact number to type my message here. Average response times says 3 days however, no matter how early I send my message, the zando support team choose deliberately to answer all queries at the end of the business day, where my reply will only be seen the next day (also around the end of the day)

What type of production is zando doing during the day when clients issues are only attended to at the end of the day when nothing can be done. I am totally fed up, disappointed and frustrated!

Zando please note: despite the date of delivery, which is sometime next week. The fact is, my item was dispatched and out for delivery, so I do not appreciate hearing that "we still have timeframe to deliver your item" I am certainly an educated person to understand that, however the order was processed before the delivery timeframe as well as the delivery.

Now when I am questioning where my item is, what's going on, the lack of response is absolutely disgusting. It is not informative whatsoever.

It is now 12pm. Zando has until 5pm to ensure my item is delivered. I will not be sitting another 3 days for my item when this was ordered in the beginning of the month.

Failure to deliver my item today, I was refuse any delivery that occurs in the future from this date...

The 17th of September 2021 at 5pm will be last time that I tolerate this kind of service from zando. Failure to have my parcel delivered, I will reject the delivery and you will refund my money.

Thank you Kind Regards N Sankar