Lack of Service

I am so disappointed with the services of Zando. I requested a return on their website on 03.11.2019. On 12.11.2019 I've send them an email to follow up. One of the employees rep**** on my email, confirming that the courier service will be in touch to arrange pick up. On 25.11.2019 I followed up again, as well as on 02.12.2019 and on 10.12.2019, but still no luck. So since 3 November till today, 13 December no one has contacted me to arrange pick up for my return. How is this possible? I have received so many tickets/call reference numbers, but with no luck. Reference numbers below. #*** #*** #*** #***

I will think twice before ordering something from them again.