Just an unpleasant company overalll

I made a purchase a while ago for a new pair of slops. These were on special so I was happy to use Zando over my usual brick and mortor store for a risky clothing buy (that may or may not fit). Lo and behold they got the order wrong. The order was one size off what I had ordered. This is of course forgivable as we are all human and mistakes do happen. I contacted them about this to request a swap.<br> <br> A week and a half later they finally rep**** and said that I couldn't swap it as they were out of stock and I had to get a refund. Again, this was fine as it wasn't too much trouble and I am accustomed to the lazy service industry that Zando works so hard to uphold. It took a another long while and it was collected and then I was stated that a refund would be given. I was grumpy at the loss of the slops but I figured that they couldn't really do anything about it if no stock was available. <br> <br> The issue I do have is that this store then replaced the stock in a matter of days so they could have easily sent me a new pair, but couldn't have been bothered, and then to add insult to injury they they didn't pay me back for the delivery fee of the slops and chose to only pay back the rest.