Jumia - Short packaged - ******

**** Service, Its been over a month that I received a short packaged item bought from you and I've sending emails since your call centre is not operating,,,still waiting for my refund R199

Dear Reneiloe,

Thank you for your patience.

The warehouse has responded and confirmed that they unable to locate the missing item and so we regrettably must proceed with a refund for the item.

The refund will be completed within 2-3 working days and may take between 7-10 working days to reflect on your payment card statement.

Please feel free to contact us if you need any further assistance and thank you for being a Zando.co.za customer. Jumia - Short packaged - ****** Stay safe and regards, Ameer