Item paid for but not delivered

I bought a watch on the Zando website on 9.02.2016, and I made payment same day. Their policy is that within 3working days around JHB the item is delivered. today is the 6th working days. I sent them an email that I nned my money back or delivery to be done today, there was no response. my reference with sending them an email is 327277 and my order number is ***