inhuman courteousness• Unreliable •************* •Non existent values - Truly the worst SA online store experience I have ever come across

<p>This customer service was nothing short of “inhuman courteousness” </p> <p>A company who claims its number 1 values are to deliver customer service - lead completely - go the extra mile??? </p> <p>Up until now - I do not have an explaination as to why I have not received my purchase, neither have I been refunded for my return??? Needless to say I will never purchase at this store again & will make it my duty to ensure that other customers are fully aware of the pathetic customer service or lack there of if they purchase at this site.</p> <p> </p> <p>Order Details:</p> <p>29-Nov-16 : 1st order placed ZAR910</p> <p>6-Dec-16 : order received </p> <p>7-Dec-16 : return requested (item not true to size) </p> <p>7-Dec-16 : call to Zando to discuss return process with consultant</p> <p>7-Dec-16 : 2nd order placed ZAR910</p> <p>8-Dec-16 : mobile app shows (exchange requested new order awaiting payment) </p> <p>8-Dec-16 : Call to Zando to enquirer why the item is for exchange instead of return and why payment is outstanding</p> <p>8-Dec-16: 1st order RETURN cancelled</p> <p>8/9-Dec-16 : Zando Driver does not collect return</p> <p>12-Dec-16 : call to Zando to follow up on "return of 1st order (why is return cancelled) & processing of 2nd order? </p> <p>12-Dec-16 : return requested on 1st order , exchange (re-order) cancelled </p> <p>13-Dec-16 : Return (1st order) collected</p> <p>13-Dec-16 : call to Zando follow up on 2nd order</p> <p>14-Dec-16 : call to Zando follow up on 2nd order</p> <p>15-Dec-16 : notification received that order will be delivered on 15-dec-16 before 5pm</p> <p>15-dec-16 : call log outbound to Zando @ 08h01 to confirm delivery</p> <p>15-dec-16: by 3pm no delivery or notification received from zando</p> <p>15-dec-16 : countless calls to zando from 15h51 right through up until after 17h00</p> <p>To ensure the best customer service : all calls should be recorded by Zando accordingly - this experience was also video recorded by me as a customer. </p> <p>Below find the reasoning from Zando for non- receipt of my purchase</p> <p>• the order was out for delivery - driver had breakdown - order was taken back to warehouse (consultant)</p> <p>•I queried as to why I was not notified that no delivery will occur as I am waiting for my order at the offices/ delivery address for the order to be delivered on 15-Dec-16</p> <p>• zandile "operations manager" no explanation given blatantly disregarded my situation and frustratraion </p> <p>•achmad "manager in charge" offers to return my call. Then disrespects me by having an arrogant attitude and has the ordasity to state the following</p> <p>>there is nothing he is going to do regarding the order</p> <p>>he has no information and is merely calling me as it is standard procedure to call me "protocol" but he has no information on my order </p> <p>>i quote "The warehouse is closed and you cannot expect me to give you this order for free"</p> <p>>When I questioned Achmad as to when I said the order needs to be free - he attempted to put words in my mouth as it can be heard on your voice recording</p> <p>> voice recording as well as my personal video recording should serve as enough evidence validating this complaint </p> <p>>I then requested that this purchase be delivered by no later than the morning of 16-Dec-16 and was also then just sheudely shut down - after which I explained to Achmad that this order must be cancelled and a refund for my 1st order return must please be made within 24hours. If nothing else, I am truly shocked & disappointed in this entire ordeal. Something I have never experienced before neither globally nor locally.</p> <p>I had spent well over 3 hours on the phone with customer service/support, having been repeatedly put on hold, transferred, and disconnected. I called back after yet another disconnection after being on hold for several minutes. The person who answered started to go into their script. I told the person that I just needed to be connected to XYZ because I had been disconnected after being on the phone with them spending more than ZAR200 on the calls to zando enquiring about my order with no joy. The rep went to a very long speech about how she’d be happy to transfer me. I didn’t need a speech. I just needed my order to be delivered on time as promised with no buts, excuses, rotten attitudes & arrogance and worst of all total disregard for me as a customer.</p>