Inferior quality boots at Zando!!!

On the 31 May I bought boots from Zando,they were delivered on the 2nd June. I wore the boots a few times before the heel came off on the 19th June.

I contacted Zando about that I want a refund.1st they told me 14 day return period passed.As I explained that the issue is their inferior quality product,I was asked to send details including pictures of the boots in the present condition. One of the questions asked was how many times I had worn the boots.

Honestly speaking g,even if I wore the boots every single day since I received them,they should not have broken.I have boots from another supplier that I've worn since Covid started in 2020,and they are still in good condition. This leaves me thinking they are aware of they poor quality products.

I was then led to believe that,I would receive a response from management in 24 hours. Till Today,3rd July, I haven't heard anything from Zando. This ,even after I requested in writing for a response.

To say that I'm dissatisfied with the product and customer service is an understatement. This was my 1st Zando purchase,by the way.I will never ,ever buy anything from Zando again.Even if they pay me to buy from them.

What a waste!!!