Inexistence of Communication/refund

I have two orders (ORDER # ********** 57) and (ORDER # ********** 77 ) I tried to cancel but to my amazement this is not possible. So, I emailed Zando on ********** ********** , all I got was an automatic reply. No communication afterwards. Then I called their help line: ********** 636 I literally spent 1 hour 30 minutes listening to this cheerful tune but no answer. On 29/11/2018 a driver calls me says that my order is being delivered. I told him that I requested that the order be cancelled, he says that he will return it and I need not do anything. I have not received any communication with regard to the returned items nor has the funds I paid be credit to me. All I want is my money back or at least some kind of communication from Zando. The website is of no help either, I tried to follow the return steps, I don't know if it's a user problem but I can't seem to find the return item option they says is available.