Incorrect pricing and unjustified policies

I ordered a wig from the Zando website on 27 Aug and it arrived at my workplace on 30 Aug. I opened the box up and within 2 minutes it was back in the box, I didn't even bother trying it on. This wig is priced at R1399. Any black girl on a budget will tell you that at that price, you can get really nice hair. Instead I got barbie hair. I purchased it on sale at R976, but even still, it's alot. This is my issue: it is very cheap look and doesn't warrant my price, and now they don't want to issue a collection an refund! On this same order I purchased a body suit and guess what, they are willing to return a body suit but not a wig? Is a body suit not intimate? You don't even know if when a woman tries on the body suit with or without underwear on, but Zando would rather have that be returned and not a wig? Listen, R976 is a lot of money and I WILL NOT LET THIS GO! I don't understand the principle here. I sent an email on Friday and I have not had a response. Can some please attend this. The box with this wig has been here at the office and I won't be taking it home. The price of this wig needs to come right down so that people can get a better idea of the quality. Do your research and visit a hair salon where they sell wigs at R1000+ then assess this wig, and ask if what you are expecting people to pay for this 16 inch one is right!